you keep as still as you can while the scan happens.your face is completely aligned with the oval on your screen.To scan your face with the GOV.UK Check ID app, check that: You’ll use your front-facing (selfie) camera to do this. Follow the on-screen instructions and, when you’re ready, select ‘Start scan’ or place your phone on top of your passport to start the scan automatically. You could try again and you should see a help animation. another document, other than your passport or residence permit, is being scanned.the phone was moved while the scan was happening.internet connection has been lost briefly.your phone has a case or accessory on it - try removing these and scanning your photo ID again.your phone is not touching your photo ID.Scanning the biometric chip in your passport or BRP Scan the biometric chip in your BRP using your phone.If your photo ID is a BRP, you’ll be asked to: Scan the biometric chip in your passport using your phone.To check if your passport has a biometric chip, look for the rectangular biometric chip symbol on the front cover. Make sure the passport you’re using has a biometric chip. get your entire licence inside the white frame.move the licence away from bright sources of light to reduce glare.hold your driving licence in the palm of one hand and your phone with the other hand - if you’re having trouble taking a photo of the licence while it’s in your hand, place it on a dark matte background.The photo will be taken automatically, so do not touch your screen while this is happening. You’ll be asked to take a photo of your driving licence. How to scan your photo ID If you’re using a UK driving licence If you’re still unable to link the app, you can return to the website of the service you want to use and look for other ways to prove your identity. you’re not using private browsing, also known as ‘incognito’, in your web browser.you’re using an iPhone 7 or newer and running iOS 13 or higher with Safari or Chrome as your default web browser, or an Android phone (for example, Samsung or Google Pixel) running 10 or higher with Chrome as your default web browser.If the app is still not linking to GOV.UK, try checking: If you’re struggling to link the app to GOV.UK Tap this button to link the app manually. There will be a second button further down the page which says ‘Link GOV.UK ID Check’. If you signed in to GOV.UK One Login on your phone, you may be asked to go back to the browser window where you saw instructions to download and open GOV.UK ID Check. It will be on the same page as the first QR code but further down. If you signed in to GOV.UK One Login on a computer or tablet before opening the app, you may be asked to go back to your computer or tablet and scan a second QR code. Tap the ‘Link app to continue’ button on the ‘Link this app to GOV.UK’ screen.Tap ‘Continue’ when you open the app and accept any sign in prompts.This lets us know you’re the same person who signed in to a government service with GOV.UK One Login earlier. You’ll need to link the GOV.UK ID Check app to GOV.UK when you open it. Linking the GOV.UK ID Check app to GOV.UK If you downloaded the app to your smartphone before, you can scan the same QR code to open it. You’ll need to scan a QR code to download the app. If you’re using a computer or tablet and you want to use the GOV.UK ID Check app to prove your identity, you’ll be shown how to switch to your smartphone. If you prefer not to use the app, you can prove your identity in another way. If you need help to download the app to your phone, there is advice on: Make sure you’re not using private browsing, also known as ‘incognito’, in your web browser when downloading the app.
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